KXH Help Centre
Storage, Moving and Logistics FAQs
Find clear answers about moving, managed storage, warehouse services, business logistics, student storage, pricing, collections, deliveries and bookings across London.
Browse by category, search all questions or contact our team when your requirements depend on specific items, locations, dates or access conditions.
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Moving Services
House, apartment, office and commercial moves.
View service →Warehouse Storage
Managed storage with collection and return delivery.
View service →Business Storage
Flexible storage for stock, equipment and office assets.
View service →Student Storage
Collection, storage and redelivery for students.
View service →Inventory Management
Organised physical storage for business inventory.
View service →Pallet Storage
Flexible pallet capacity for commercial stock.
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General
General information about KXH Storage & Logistics, the customers we support, the services available and the steps involved in requesting a tailored moving, storage or logistics quotation.
12 questions →Moving Services
Guidance for house removals, apartment moves, office relocations, commercial moves and individual furniture transport, including packing, access, scheduling, temporary storage and delivery.
12 questions →Storage
How managed storage works from initial collection through secure storage and final redelivery, including storage periods, access arrangements, additional items and preparation requirements.
12 questions →Business Storage
Business storage for office furniture, equipment, archives, retail stock, ecommerce inventory and operational assets, with flexible collection, organisation and staged return delivery.
12 questions →Warehouse Storage
Managed warehouse capacity for household belongings and commercial assets, combining collection, organised storage and scheduled return delivery without requiring customers to manage transport.
12 questions →Student Storage
Student storage for summer breaks, hall changes, shared accommodation, luggage, boxes and small furniture, with collection and delivery coordinated around university dates.
12 questions →Inventory Management
Physical inventory organisation and storage for ecommerce, retail and operational stock, with collection, category or SKU-based organisation and staged delivery when required.
12 questions →Pallet Storage
Flexible pallet storage for commercial inventory, overflow stock and operational goods, including collection, changing pallet quantities and onward or return delivery.
12 questions →Collection & Delivery
How household and commercial collections are planned, including multi-address jobs, parking, lifts, loading bays, authorised contacts, date changes and return deliveries.
12 questions →Pricing
How KXH quotations are calculated using volume, labour, transport, access, storage duration and optional services, plus common questions about VAT, invoices and additional charges.
12 questions →Booking
What customers need to provide when booking, how dates are confirmed and what happens when services, addresses, dates or booking requirements change.
12 questions →Security & Item Care
How belongings and business assets should be prepared, packed, handled and stored, including fragile items, appliances, documents and questions about liability or insurance.
12 questions →London Coverage
London coverage guidance for Central and Greater London, borough-to-borough moves, controlled parking zones, commercial buildings and selected routes beyond London.
12 questions →General
General information about KXH Storage & Logistics, the customers we support, the services available and the steps involved in requesting a tailored moving, storage or logistics quotation.
Who is KXH Storage & Logistics?
KXH Storage & Logistics provides managed moving, storage and logistics support for households, students and businesses across London.
What services does KXH offer?
Services include moving, warehouse storage, business storage, student storage, inventory management, pallet storage, collection and delivery, furniture transport and document shredding.
Can both individuals and businesses use KXH?
Yes. KXH supports homeowners, renters, students, landlords, offices, ecommerce businesses, retailers and other organisations.
How do I request a quote?
Complete the online quote form with the service, locations, dates, access details and items involved. The team will review the request and prepare a tailored quotation.
Request a tailored quote →Can I speak to someone before booking?
Yes. You can contact the team to discuss your requirements before requesting or confirming a quotation.
Contact the KXH team →Do you provide fixed packages?
Some services may follow standard processes, but quotations are generally based on the actual work, volume, access, labour, transport and storage requirements.
Can I combine more than one service?
Yes. Moving, packing, collection, storage, inventory handling and redelivery can be coordinated as one service where suitable.
How quickly will KXH respond?
Response times depend on enquiry volume and the information provided. Complete details help the team review your request more efficiently.
Do I need to visit the warehouse?
Not necessarily. Managed storage is designed around collection and return delivery, so many customers do not need to transport items themselves.
Where can I find service-specific information?
Each main service has a dedicated page explaining how it works, suitable customers, common scenarios and related services.
Explore all KXH services →Does KXH provide advice before I choose a service?
Yes. The team can review your items, locations, timing and access requirements and explain which moving, storage or logistics option is most suitable.
Can I send photos or an inventory list with my enquiry?
Yes. Photos, item lists and measurements can help the team understand volume, access and handling requirements before preparing a quotation.
Related Services
Moving Services
Guidance for house removals, apartment moves, office relocations, commercial moves and individual furniture transport, including packing, access, scheduling, temporary storage and delivery.
How much do moving services cost?
Moving costs depend on property size, volume, distance, access, labour, packing, furniture handling, parking and any optional storage or dismantling.
Learn about moving services in London →How long does a London move usually take?
The duration depends on the size of the move, access, packing, parking, travel distance and whether dismantling or storage is included.
Can KXH pack my belongings?
Yes. Professional packing and suitable materials can be included for selected items or the complete move.
Do you provide boxes and packing materials?
Packing materials can be included as part of the agreed moving plan. Tell the team what you are moving so suitable quantities can be reviewed.
Can you dismantle and reassemble furniture?
Dismantling and reassembly may be included where agreed in advance and suitable for the furniture involved.
Can you move apartments and flats?
Yes. Apartment moves can be planned around lifts, stairs, concierge rules, loading bays, parking restrictions and building access.
Do you provide office removals?
Yes. Office moves can include planning, packing, furniture and equipment handling, temporary storage and staged delivery.
Can you move a single item of furniture?
Individual furniture transport may be available depending on the item, locations, access and scheduling.
Can moving and storage be combined?
Yes. KXH can collect belongings, place them into managed storage and arrange redelivery when the destination is ready.
Explore storage during a move →Are weekend or short-notice moves available?
Weekend and short-notice support may be available depending on team capacity, vehicle availability, locations and the work required.
Can you move fragile or high-care furniture?
Fragile, awkward or high-care furniture may be moved when identified in advance so appropriate packing, labour and handling requirements can be reviewed.
What should I do if my moving date changes?
Contact KXH as soon as possible. Revised scheduling or temporary storage may be available depending on notice and capacity.
Related Services
Storage
How managed storage works from initial collection through secure storage and final redelivery, including storage periods, access arrangements, additional items and preparation requirements.
How does managed storage work?
KXH collects your belongings, stores them in a managed facility and arranges return delivery when requested.
Learn how managed storage works →How long can I store my belongings?
Storage periods can be short or longer term depending on availability and the agreed booking.
Can I extend my storage period?
Extensions may be available. Contact the team before the end of the agreed period so availability and pricing can be reviewed.
Can I request my belongings back early?
Return delivery may be arranged earlier, subject to notice, scheduling and any applicable terms.
Can I access items while they are in storage?
Access arrangements depend on the service and facility. Contact the team in advance rather than arriving without an appointment.
Do I need to transport items to the warehouse myself?
No. Collection can be included, which is one of the main differences between managed storage and traditional self storage.
Can KXH return items to a different address?
A different return address may be possible if the new location, access and delivery requirements are confirmed in advance.
Can I add more items later?
Additional collections or storage capacity may be arranged subject to availability and a revised quotation.
What items cannot be stored?
Hazardous, illegal, perishable, explosive or otherwise prohibited items cannot be accepted. Ask the team if you are unsure about a specific item.
How should belongings be prepared for storage?
Items should be clean, dry and packed appropriately. Fragile belongings, furniture and appliances may require additional protection.
Can storage support a home renovation?
Yes. Furniture, boxes and approved household items can be collected and stored while renovation or decorating work is completed.
Can only part of my belongings be returned?
Partial or staged redelivery may be possible where items are clearly identified and the required handling can be arranged.
Related Services
Business Storage
Business storage for office furniture, equipment, archives, retail stock, ecommerce inventory and operational assets, with flexible collection, organisation and staged return delivery.
What can businesses store with KXH?
Businesses may store office furniture, equipment, retail stock, ecommerce inventory, displays, archives and other approved operational assets.
Explore business storage →Can you collect stock from our premises?
Yes. Collection can be arranged from offices, retail units, commercial premises or other approved locations.
Can you store office furniture during a refurbishment?
Yes. Desks, chairs, cabinets and other office furniture can be stored while premises are renovated or reorganised.
Can business storage be short term?
Yes. Short-term storage can support relocations, refurbishments, seasonal demand and temporary space constraints.
Can business storage be ongoing?
Longer-term storage may be arranged for businesses that need recurring or flexible capacity.
Can multiple departments use the same storage service?
Items can be organised by team, department, project, category or another agreed method.
Can KXH support office relocations?
Yes. Moving, storage and staged delivery can be coordinated to reduce disruption during an office relocation.
View office moving support →Can archived documents be stored?
Approved business records and document boxes may be stored, subject to packaging, security and handling requirements.
Can businesses arrange repeat collections?
Recurring or additional collections may be supported depending on frequency, volume and location.
Can stock be returned in stages?
Staged return delivery may be arranged where items need to be delivered in phases rather than all at once.
Can business storage support seasonal campaigns or events?
Yes. Temporary storage can support event materials, displays, seasonal stock and promotional equipment before and after use.
Can stored business items be labelled by project?
Items can be grouped or labelled by project, department, campaign, client or another agreed method.
Related Services
Warehouse Storage
Managed warehouse capacity for household belongings and commercial assets, combining collection, organised storage and scheduled return delivery without requiring customers to manage transport.
What is managed warehouse storage?
Managed warehouse storage combines collection, organised storage and return delivery rather than requiring customers to transport everything themselves.
View warehouse storage options →Is warehouse storage suitable for household items?
Yes. Furniture, boxes, appliances and other approved household belongings can be stored.
Is warehouse storage suitable for businesses?
Yes. It can support inventory, office assets, pallets, equipment and temporary commercial overflow.
Can I store bulky furniture?
Bulky furniture may be accepted after the dimensions, access and handling requirements have been reviewed.
Can items be collected from multiple locations?
Multi-location collections may be possible and should be included when requesting a quotation.
Can warehouse storage support a property-chain delay?
Yes. Belongings can be collected and held until the new property is ready for delivery.
Can warehouse storage support an office refurbishment?
Yes. Furniture, equipment and approved business assets can be held while work is completed.
Can storage volume change over time?
Capacity may be adjusted if additional or fewer items need to be stored, subject to availability and revised pricing.
How is return delivery arranged?
Contact the team with the preferred date, destination and access information so delivery can be scheduled.
Can items be delivered outside normal business hours?
Alternative delivery times may be considered depending on availability, building access and the service required.
Can warehouse storage be used during an international relocation?
Yes. Approved belongings can be held while travel, shipping, accommodation or final delivery arrangements are completed.
Can the warehouse receive items before my premises are ready?
Supplier or premises collections may be arranged before the destination is ready, subject to the agreed service and access requirements.
Related Services
Student Storage
Student storage for summer breaks, hall changes, shared accommodation, luggage, boxes and small furniture, with collection and delivery coordinated around university dates.
Do you provide student summer storage?
Yes. KXH can collect belongings, store them during the summer and arrange delivery for the next term.
Explore student storage →Can you collect from university halls?
Yes, where access, loading and collection arrangements are confirmed.
Can students store luggage only?
Luggage-only storage may be possible depending on availability and collection requirements.
Can students store small furniture?
Small furniture may be accepted after the size, access and handling requirements are reviewed.
Can you deliver to a new accommodation address?
Yes. Redelivery can be arranged to a new approved address when the next accommodation is ready.
Can I book while travelling?
You can request and manage arrangements remotely, provided collection, contact and delivery details are clear.
Can friends or accommodation staff release my items?
Another person may assist with collection if this is agreed in advance and access is authorised.
How far ahead should students book?
Book early around summer move-out and autumn move-in periods because those dates can be busy.
Can student moving and storage be combined?
Yes. Collection, transport, storage and next-term delivery can be planned as one connected service.
Can international students use KXH storage?
Yes. International students can arrange collection, storage and redelivery while travelling, provided local contacts and access instructions are clear.
Can several students book together?
Group or shared-accommodation collections may be possible when each student's belongings are clearly identified and the access plan is agreed.
Related Services
Need Personal Help?
Still Cannot Find the Right Answer?
Tell us about your items, addresses, preferred dates and access requirements. The KXH team can recommend the most suitable service.
Inventory Management
Physical inventory organisation and storage for ecommerce, retail and operational stock, with collection, category or SKU-based organisation and staged delivery when required.
What does inventory management mean at KXH?
It refers to the physical organisation and storage of stock and operational items rather than software-only inventory management.
Learn about physical inventory management →Can inventory be organised by SKU?
Stock may be organised by SKU, category, project, client or another agreed system.
Can ecommerce stock be stored?
Yes. Approved ecommerce inventory can be stored with collection and delivery arrangements based on the business workflow.
Can retail stock be stored seasonally?
Yes. Seasonal or overflow stock can be stored when retail premises do not have enough space.
Can stock be collected from suppliers?
Supplier collection may be possible depending on locations, access, volume and handling requirements.
Can inventory be delivered in batches?
Batch or staged delivery may be arranged based on operational needs and scheduling.
Can damaged or unsuitable items be separated?
Items may be grouped or separated according to agreed handling instructions.
Can inventory capacity increase during peak periods?
Additional capacity may be available during seasonal peaks, subject to warehouse availability.
Can multiple product categories be stored?
Yes, provided the goods are approved and the required organisation method is agreed.
Is inventory software included?
The primary service focuses on physical stock storage and handling. Any reporting or tracking requirements should be discussed during quotation.
Can promotional materials and displays be stored with inventory?
Approved display materials, packaging and promotional stock can be stored alongside inventory when suitable organisation requirements are agreed.
Can inventory be transferred between business locations?
Collection and delivery between approved premises may be arranged as part of an inventory storage and logistics plan.
Related Services
Pallet Storage
Flexible pallet storage for commercial inventory, overflow stock and operational goods, including collection, changing pallet quantities and onward or return delivery.
Does KXH provide pallet storage?
Yes. Pallet storage is available for approved commercial stock and business items.
Explore pallet storage →How many pallets can I store?
Capacity depends on current availability, pallet dimensions, weight and the type of goods.
Can pallets be collected?
Collection may be arranged from suppliers, warehouses, shops or other approved commercial locations.
Can pallets be delivered later?
Yes. Return or onward delivery can be scheduled when the stock is needed.
Can pallet storage be short term?
Yes. Short-term pallet storage can support overflow, delays, events, refits and seasonal demand.
Can pallet storage be long term?
Longer-term arrangements may be available for businesses needing ongoing capacity.
Can pallet quantities change?
Yes, subject to availability and revised pricing as stock levels increase or decrease.
Are oversized pallets accepted?
Oversized or non-standard pallets require review before acceptance.
Can different product lines be separated?
Pallets can be grouped or organised according to agreed stock categories.
What pallet details are needed for a quote?
Provide the pallet count, dimensions, approximate weight, type of goods, collection location and required storage period.
Can mixed pallets be stored?
Mixed pallets may be accepted if the goods are approved, safely packed and clearly documented.
Can pallets be delivered directly to a customer or project site?
Onward delivery may be arranged to an approved destination when the route, access and unloading requirements are confirmed.
Related Services
Collection & Delivery
How household and commercial collections are planned, including multi-address jobs, parking, lifts, loading bays, authorised contacts, date changes and return deliveries.
Can KXH collect from my home?
Yes. Home collection can be arranged for moving, storage and furniture transport services.
Can KXH collect from an office or business?
Yes. Commercial collections can be planned around loading access, building rules and operating hours.
Can you collect from multiple addresses?
Multi-address collection may be possible and should be included in the quotation request.
Can you deliver to multiple addresses?
Split or multi-address delivery may be arranged depending on the items, route and schedule.
What access information should I provide?
Include stairs, lifts, loading bays, parking restrictions, entrance width, concierge rules and any timed access requirements.
Can someone else be present for collection?
Yes, provided the authorised person understands the agreed items and access arrangements.
Can someone else receive the delivery?
Yes, where the recipient and delivery instructions are confirmed in advance.
Can I change the delivery address?
Address changes may be possible if the new route, access and cost implications are reviewed before delivery.
Can I change the delivery date?
Date changes may be accommodated depending on notice, availability and the agreed booking.
Do you provide same-day collection?
Same-day support may occasionally be available, but it depends on capacity, location and the work required.
Will KXH contact me before arrival?
Collection and delivery communication follows the agreed booking arrangements. Ensure the provided phone number is available on the service date.
What happens if there is no suitable parking?
Parking or loading restrictions should be disclosed in advance so alternative arrangements, permits, timing or additional handling can be reviewed.
Related Services
Pricing
How KXH quotations are calculated using volume, labour, transport, access, storage duration and optional services, plus common questions about VAT, invoices and additional charges.
How are KXH quotes calculated?
Quotes are based on the service, volume, locations, distance, access, labour, vehicle needs, storage period and optional extras.
Do you charge by property size?
Property size is one factor, but item volume, access, labour and transport requirements also affect the quotation.
Do you charge by storage volume?
Storage pricing may reflect the amount and type of space required, collection, handling and the storage period.
Are packing materials included?
Packing materials are included only when specified in the agreed quotation.
Does weekend service cost more?
Weekend pricing may differ depending on demand, availability and the service required.
Is a deposit required?
Payment requirements depend on the service and booking terms provided with the quotation.
Is VAT included?
Check the quotation to confirm how VAT is presented for the specific service.
Can businesses receive an invoice?
Business invoicing may be available depending on the agreed payment terms.
What can make a quote change?
Changes to volume, addresses, dates, access, labour, storage duration or optional services can affect the final price.
Can I get a quote before confirming my moving date?
Yes. An indicative or tailored quotation can be prepared using the expected date, although availability and pricing may need confirmation later.
Does difficult access affect the price?
Yes. Long carrying distances, stairs, restricted lifts, narrow entrances and limited parking can increase labour or time requirements.
Related Services
Booking
What customers need to provide when booking, how dates are confirmed and what happens when services, addresses, dates or booking requirements change.
How far in advance should I book?
Book as early as practical, especially for weekends, month-end moves, student changeovers and larger commercial jobs.
What information is needed to book?
Provide contact details, service type, addresses, dates, item volume, access information and any packing or storage requirements.
Is a quote the same as a confirmed booking?
No. A booking is confirmed only after the required acceptance and payment steps have been completed.
Can I change my booking?
Contact the team as soon as possible. Changes are subject to availability and may affect pricing.
Can I cancel my booking?
Cancellation is subject to the terms provided with the quotation or booking confirmation.
Can I add services after booking?
Packing, storage or additional handling may be added if availability and timing allow.
Can I book on behalf of someone else?
Yes, provided the payer, customer, collection contact and delivery contact are clearly identified.
Can businesses make recurring bookings?
Recurring collection, storage or delivery arrangements may be discussed with the team.
When is my preferred date confirmed?
The date is confirmed as part of the completed booking process, subject to availability.
What happens after I request a quote?
The team reviews your information, may ask follow-up questions and then provides the proposed scope and price.
Can I reserve a date while final details are pending?
Date-holding arrangements depend on availability and booking terms. Ask the team what is required to secure the preferred date.
Will I receive written confirmation?
Confirmed bookings should include the agreed service information, dates and relevant payment or preparation requirements.
Related Services
Security & Item Care
How belongings and business assets should be prepared, packed, handled and stored, including fragile items, appliances, documents and questions about liability or insurance.
How are belongings protected during moving?
The agreed service may include suitable packing, furniture coverings, careful loading and secure placement during transport.
How are items protected in storage?
Items should be appropriately packed and are handled according to the agreed storage service.
Should fragile items be declared?
Yes. Identify fragile, valuable, awkward or high-care items before quotation so handling requirements can be reviewed.
Can KXH pack fragile belongings?
Professional packing may be available for fragile items when included in the service scope.
Are my belongings insured?
Ask the team to explain the applicable protection, liability and insurance arrangements for your booking.
Can confidential documents be stored?
Approved documents may be stored if packed and handled according to the agreed requirements.
Do you provide secure document disposal?
KXH offers shredding solutions for unwanted confidential documents.
Explore shredding solutions →Should appliances be prepared before collection?
Appliances should be emptied, cleaned, disconnected and prepared according to the manufacturer's guidance.
How should mattresses and soft furnishings be packed?
Protective covers are recommended to help keep soft furnishings clean during handling and storage.
What should I keep with me?
Keep passports, medication, keys, valuables, important documents and essential personal items with you.
Can valuable items be stored?
High-value items must be declared before booking so suitability, packing, liability and any special handling requirements can be reviewed.
Can furniture be wrapped before collection?
Furniture coverings or wrapping may be included where agreed as part of the packing or moving service.
Related Services
London Coverage
London coverage guidance for Central and Greater London, borough-to-borough moves, controlled parking zones, commercial buildings and selected routes beyond London.
Which London boroughs does KXH cover?
KXH supports approved locations across multiple London boroughs. Enter the collection and delivery postcodes when requesting a quote.
Do you cover Central London?
Central London services may be available, subject to congestion, parking, loading and building-access requirements.
Do you cover Greater London?
Many Greater London locations may be supported depending on service type and availability.
Can you travel outside London?
Some collection or delivery jobs outside London may be considered after the route and requirements are reviewed.
Do you serve apartment buildings?
Yes. Lift bookings, concierge rules, loading bays and restricted access should be provided in advance.
Do you serve commercial buildings?
Yes. Commercial collections and deliveries can be planned around loading areas and building-management requirements.
Can you collect inside the Congestion Charge Zone?
Collections may be possible, but access, parking, congestion and timing requirements need to be considered.
Can you collect from controlled parking zones?
Yes, where suitable parking or loading arrangements can be made.
Can you support moves between London boroughs?
Yes. KXH supports many moves between boroughs, subject to route and service availability.
View London moving services →How do I confirm whether my postcode is covered?
Include both postcodes in the quote form so the team can review the route and availability.
Check your locations →Do you serve universities and student accommodation across London?
Collections may be arranged from approved halls, private student residences and shared accommodation across supported London areas.
Can you collect from storage facilities or warehouses?
Yes, subject to site access, release procedures, loading arrangements and the items being suitable for the requested service.
Related Services
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Tell Us What You Need
Our team can review your items, addresses, dates, access requirements and preferred service before preparing a tailored quotation.