KXH LOGISTICS – REFUND POLICY
Effective Date: March 20, 2026
This Refund Policy outlines how refunds are handled for services provided by KXH Logistics (“KXH”, “we”, “us”, “our”). By booking our services, you agree to the terms below.
1. CANCELLATION REFUNDS
- Free cancellation within 36 hours of booking – full refund issued
- After 36 hours: £45 administrative fee will be deducted
- Within 2 working days of service: £50–£250 cancellation fee depending on booking size
2. SERVICE-BASED REFUNDS
- No refunds once a service has been fully completed
- Partial refunds may be considered if KXH is unable to deliver the agreed service
- Refund eligibility will be assessed on a case-by-case basis
3. NON-REFUNDABLE FEES
- Administrative fees
- Late cancellation charges
- Completed service charges
- Additional box charges once processed
- Overweight item fees
4. RETURNS & RESCHEDULING
- Minimum 2 working days’ notice required for returns
- Rescheduling within 2 working days may incur a £50–£250 fee
- Missed or failed service due to customer unavailability may not be eligible for a refund
5. PAYMENT CONDITIONS
- All outstanding balances must be cleared before refunds are processed
- Any applicable fees will be deducted from the total refundable amount
6. REFUND PROCESSING
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method used during booking
- Processing time may vary depending on your payment provider
7. DISPUTES & CLAIMS
- All disputes must be reported within 24 hours of service completion
- Supporting evidence (photos, booking reference, description) is required
- Refund decisions related to claims will follow our Claims & Liability terms
8. CONTACT
Email: help@kxhlogistics.co.uk
Phone: +44 1474 396663