KXH LOGISTICS – PRIVACY POLICY

Effective Date: March 20, 2026

KXH Logistics (“KXH”, “we”, “us”, “our”) is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

  • Name, email address, and phone number
  • Collection and delivery addresses
  • Booking and service details
  • Payment information (processed via secure third-party providers)
  • Photos and claim-related documentation (if applicable)
  • Website usage data (IP address, browser type, device info)

2. HOW WE USE YOUR DATA

  • To process bookings and provide services
  • To communicate updates and service notifications
  • To process payments and manage billing
  • To handle claims and customer support
  • To improve our services and website performance
  • To comply with legal obligations

3. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

  • Contractual necessity – to fulfill your booking
  • Legal obligation – compliance with UK laws
  • Legitimate interests – improving services and preventing fraud
  • Consent – for marketing communications (if applicable)

4. DATA SHARING

We do not sell your personal data. We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)
  • IT and hosting providers
  • Operational partners (e.g., drivers or logistics staff)
  • Legal authorities if required by law

5. DATA RETENTION

  • Booking and transaction data: up to 6 years (legal requirement)
  • Customer support and claims data: up to 2 years
  • Marketing data: until consent is withdrawn

6. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

8. COOKIES

Our website may use cookies to improve user experience and analyze traffic. You can control cookie preferences through your browser settings.

9. THIRD-PARTY SERVICES

Our website may contain links to third-party services. We are not responsible for their privacy practices. Please review their policies separately.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. CONTACT US

Email: help@kxhlogistics.co.uk

Phone: +44 1474 396663

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).